OQS
helps you create the methodology for managing your service business.
Combine your business processes with our software and optimize your
service delivery customers demand. Through call management, service
management and profit management OQS Service Solutions streamlines
and automates all facets of delivering exceptional service to your
customers.
Respond
on time. OQS Service Solutions optimizes personnel resources for return
on your investments. Technician skill sets, availability, monitoring
and re-allocation is efficiently managed through the Technician Scheduler.
Automate dispatch through e-mail, pager and web technologies, provides
for technicians to instantly receive and update calls remotely.
Our
service solution is fully integrated with our other line of business
solutions or it can stand alone. When used in conjunction with the
Sales and Retail Solutions, centralized databases provides access
to all order types, customer information and sales history. Instantly
create contracts or service orders for sold items, or simply check
on the status of a customer’s sales or retail order. The seamless
link between all applications is our strength to maximize the information
available to all users.
At
OQS we provide the measurements for a comprehensive call management
and profit management solution for your business.
- Call
Management
- Remote
Tech Dispatch/Updater
- Parts
Logistics Management
- Contract
Management
- Warranty
Management
- Import/Export
